Troubleshooting
This is commonly caused by a missing Java plugin. To fix this:
- Visit Java.com
- Click the "Do I Have Java?" link.
- Allow the program to run and check for missing plugins.
- If you are prompted, install the missing plugin.
- Follow the directions to install the plugin/update.
- Some browsers will prompt you to run the program which will start the installer, it may look like it has disappeared but give it time to load and open the install window. Other browsers will require you to download the file. Once the file has downloaded you will need to find the file and open the file to start the installation.
- After installation, close the browser completely, re-open it, and now try the program at login.keyboardingonline.com
If you still have issues, your next best bet would be to try another browser (
Firefox) and then try it again. If you are currently running AVG as your antivirus software then it is possible that the program is being blocked from opening. Please
click here for instructions on how to enable/disable the Surf Shield and Search Shield. Please follow these directions before contacting the support staff.
Logging in is easy, but you need a little information from your instructor first.
- Visit http://login.keyboardingonline.com
- Enter your school login and password and hit enter
- *HINT* Your school login and password are usually the same.
You should now be logged in and ready to go. Please remember, the school login and password are probably not the same username and password you use for things at your school. If you forget your password, contact your teacher.
This is an error message that means we have recently updated our program. If you are getting this message, it means that you have an older version of the program stored on your computer, and the website is pulling it from the cache instead of downloading the latest version. You can usually clear the cache by holding down the Shift or Ctrl key and clicking the refresh button on the webpage.
If you still get the error,
visit this site and follow the directions listed.
Contact your instructor, they will be able to retrieve it.
Instructors: If you lost or have forgotten your administrator login/pass, please email us from a verifiable email address or call us and we can help you out.
If you are currently running AVG as your antivirus software then it is
possible that the program is being blocked from opening. Please CLICK HERE for instructions on how to enable/disable the Surf Shield and Search Shield to allow the program to load.
If you upgraded to Windows 8, you will need to re-install the Java Plugin. You can open up your browser and navigate to
Java.com and click "Do I Have Java?". The script will search for Java on the computer, which should end very quickly and say that it couldn't be found, and there will be a big red button that now says "Download Java". Click the button and select "Run" when the dialog pops up so that the installer will run automatically when it is finished downloading. Follow the steps in the installer and then it will be installed and you can open the program.
If the program was working in Firefox and then suddenly stopped working, please ensure the plugin is still enabled. Firefox will automatically disable the Java Plugin if it detects it may be out of date. By re-enabling it, even if it is an older version, it will work and stay enabled. Although we do recommend updating to the latest version to stay secure.
- To re-enable the plugin, open Firefox.
- Press Ctrl+Shift+A to open the Add-ons Manager.
- Select Plugins from the left column.
- Find Java(TM) Platform.....(version information)
- Click the button that says 'Enable'
- If the button says 'Disable', then it is already enabled.
- Close the manager and visit the program page again and it should now launch just fine.
That should fix the issue completely and will be fine from there on. If the plugin was already enabled and it wasn't working, then there may be another issue with
anti-virus software or a firewall that is causing the program not to
work. Please look at those tutorials to disable the anti-virus software to allow Java to function normally.
Some of the errors that may appear are "Internet Explorer has stopped trying to restore this website. It
appears that the website continues to have a problem." or "A problem with this webpage caused Internet Explorer to close and reopen the tab."
The reason this happens is 1 of 2 things: either you are using an out of date Java Plugin and would need to visit Java.com to update your plugin, or you have a plugin/toolbar installed that conflicts with the Java Plugin.
To remedy the situation, you should first make sure your Java Plugin is up to date by visiting Java.com and clicking the "Do I have Java?" link on the main page. After updating your Java Plugin, if you are still seeing the message, the easiest thing to do is use another browser like Firefox or Chrome. Using a new browser will fix the problem because it will have no pre-installed, third-party toolbars or plugins. Download one of those other browsers, install it, and then try using the program. It may have you re-update the Java Plugin, or have you allow permission to use the Java Plugin, but it will work great.
Website FAQs
Back to topAfter signing up for the free 60 day trial of our program, we still need to verify that you are an instructor and the school is a valid school. This can take 1-2 business days to complete. Once the free trial is verified, you will receive a second email with your school's login information and further instructions on where to go to sign in and how to use the program.
If you would like us to rush your free trial, please contact us by phone or email and let us know. We will put it to the top of our list and ensure it gets done as soon as possible.
Purchasing FAQs
If you want to buy just an access code without a book, visit our retail store at http://store.keyboardingonline.com and select access code from the menu. Find the program you need the access code for and click the "Buy Now" button. After you fill out all the personal information and submit payment and it is approved, you can instantly view your access code and start working. Just review the last order, and you will see the access code in red.
*NOTE* If you are buying a book with an access code, you will not get it instantly. If you are ordering anything with the access code, you will not get it instantly. You only get the code instantly if you are purchasing JUST the code.
You definitely can, but the pricing will not be the same. K-12 site license for 25 users is $149/yr with a 2 year minimum purchase. If you would like to order a single year, you can, but the pricing is $199/yr. For a single year, the price is +$50.00 more than the 2 year pricing.
Back to topAfter we get a purchase order, it can take up to 24 hours (1 business day) for us to process the order completely. After it is processed, we will email the instructors the login information for the school and they will be able to login and start creating classes and students.
If more than 24 hours has passed and you haven't heard from us, please call us and we can check the status of your order.
If this is your first time visiting the site, welcome! We look forward to doing business with you. We offer a free 60 day trial of our program that you can use with your class to try out our software (
http://www.keyboardingonline.com/freetrial.php). This will help you get familiar with our products and give you an idea which program will fit your curriculum best.
We do accept Purchase Orders for most school as well as Checks, Visa, or Mastercard as form of payment. After placing your order with us, we will send you an invoice to be paid within 30 days of the invoicing date. Failure to pay will result in service being suspended until accounts are brought up to date.
As always, you can contact us with any pricing and ordering questions you may have.
No, your data is safe and what we will do is basically extend your 60 day trial period into the full 2 years (or however long the licensing period is). The login information, classes, and student files will all be the same.
Back to topWe do accept book returns in some cases.
Returns...
- will be accepted if the book wasn't opened.
- must be free of any bookstore pricing stickers or markings.
- will be accepted if the access code hasn't been scratched off.
- may be subject to a 5-10% restocking fee.
Any access codes that have been viewed cannot be returned. Any access codes purchased through the online retail store cannot be returned.
We try to be clear when you purchase, but sometimes the text does get overlooked. In order to view the access code after you purchase it, simply view your account at http://store.keyboardingonline.com/ and then click the My Account button at the top. You will see a list of previous orders. Click on the order you placed and you will see your access code in bold, red text in the middle of the page. Go here to watch the video "Retrieving Your Access Code From the Online Store". The video will show you the steps you need to take in order to find your access code.
How do I...
If you want to buy just an access code without a book, visit our retail store at http://store.keyboardingonline.com and select access code from the menu. Find the program you need the access code for and click the "Buy Now" button. After you fill out all the personal information and submit payment and it is approved, you can instantly view your access code and start working. Just review the last order, and you will see the access code in red. Click Here and watch the video "Retrieving Your Access Code From the Online Store" to see the instructions for finding your access code after purchase
*NOTE* If you are buying a book with an access code, you will not get it instantly. If you are ordering anything with the access code, you will not get it instantly. You only get the code instantly if you are purchasing JUST the code.
We usually send out emails with links in them for scheduled web meetings. By clicking those links, you will automatically join the web meeting.
You can only manually delete scores one by one in the View Student Progress > Simple Progress Report > Right click on the score > Select Delete.
Many teachers have often asked why they can't delete an entire semester's worth of scores. The reasoning behind this is that if we had a button somewhere to do that, there will inevitably be a teacher who accidentally clicks that and loses the scores for their entire semester. We want to help avoid the major headache that would cause for the teacher and us trying to figure out a way to solve the problem.
So the next best thing we can do to delete all the scores is to basically delete and re-add the students. There is a very easy way to do this.
- In the teacher manager, go to Class Manager and select the class whose scores will be deleted.
- Click the "Export Class" button on the right hand side and save the file in a easy-to-find location.
- Now create a new class where you will be re-importing the students.
- Go to "Create Student Files", and click the "Import" button under the "Import Student From List"
- Find that file you just exported, select it, and click "Open"
- Now you will see the first student appear in the Student Name box along with the password for that student.
- Select the new class for that student that you just created, and select a profile for this student.
- Click "Create Student File" and that student has now been created!
- The next student from the list is automatically loaded up, the class should still be selected, and the profile should still be the same.
- Continue clicking "Create Student File" until no more students appear.
Now you should have your new class with all your students filled in with their names and passwords the same as the class before, but with no scores recorded for them.
At this point, you can return to the Class Manager and delete the old class if you haven't done so already.
To assign a created lesson to the class, you need to first create a lesson. After the lesson is created and saved, you need to assign it by going into the Profile Manager.
- Open the Profile Manager. Find the profile that your students use and click Edit Profile. If your class has more than one profile in use, you will need to do this for all the profiles that are in use.
- Under tab "4 - Sections", you will see the drop down for Created Lessons on the right.
- Find your created lesson under the drop down.
- Assign a percentage to the lesson. If you leave it at 0%, the students can still work on the lesson, but it won't count towards their grade (making it optional).
- Save the profile in the last tab.
That is it! When the students log back in, they will be able to see the Created Lesson in their Create Lesson menu and work on it.
Changes in the text
Our text doesn't change very often, and when there are changes, we will post them here with a link to a PDF file so you can download it and continue using the same text book. If you ever have any questions, please call us at the office or send us an email and we will be able to help you.
Back to topLesson 20 Line 17:
Lesson 27 Line 17:
Genghis Kahn should be Genghis Khan. The A and the H are switched around. "Khan" is the correct spelling in the latest versions of the text. It is used twice in the first paragraph.
Lesson 5 Line 10
"Dona" should read "Donna". The name "Donna" is used in the latest versions of the text.
